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Shipping and Returns

Shipping Information

All orders are shipped within 1-2 business days of receiving the order. Unless the item is out of stock (back ordered) or is a special order made to order part. In these cases you will be notified either by email or phone when to expect your item.

Transit Times

Sales Tax

A sales tax rate of 9.25% will be added to the sales order amount for orders shipped to residents who reside in California.

How do I return an item?

If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).

To get this number, please email returns dept. and state a reason for the return as well as what you would like to return.

We'll call or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, ChromeTrimWorks does not automatically generate RA#s online.

Shipments without a valid RA# clearly posted on the outside of the box will incur a 20% restocking fee. ChromeTrimWorks is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.

Can I exchange an item?

Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to ChromeTrimWorks

Will I have to pay a restocking fee? charges a restocking fee for returning most items to us. However, these fees do apply to factory made to order special order products. Such as pillar post and body side molding inserts which are non-returnable products.

Who pays for return shipping costs?

ChromeTrimWorks covers return shipping costs if the return is due to a manufacturing defect or as a result of our error.

Items returned for reasons other than defect or ChromeTrimWorks error will not be provided with a pre-paid UPS return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".

I received the wrong item for my vehicle. What do I do now?

First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on the product itself.

If the part numbers match, you may have ordered the incorrect part number for your vehicle. Please contact our returns dept.

If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship daily. Please contact our returns dept.

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